Insights that drive confident decisions
A strategic partner for the moments when confidence matters most.
When the work is complex and the stakes are high, you need a strategic presence and seasoned expertise that help establish credibility, gain trust within your team, and truly elevates the work.
Your work is led with empathy, grounded in rich context, and informed by sound judgment, resulting in meaningful insights, decisions you can stand behind, and a richer understanding of your audience.
About Me
Curtis Kaisner
Founder
I began my career in qualitative research as a college intern in 1998 and have spent nearly 30 years partnering with organizations to understand people, clarify opportunities, and make confident decisions. Over the course of my career, I’ve worked across a wide range of industries, including automotive, banking/financial services, healthcare, retail, CPG, hospitality, services, and durable goods.
I’m a professionally trained moderator with deep experience leading in-person and online qualitative and UX research. I enjoy working alongside teams as they navigate complexity, change, and growth. I’m formally trained in Design Thinking, and I bring a collaborative, structured approach to workshops and planning sessions that helps teams align, prioritize, and move forward with clarity.
After decades of working as a consultant and strategist inside research organizations and alongside client teams, I launched Kaisner Research & Insights to offer independent, senior-level research consulting and facilitation support.
My goal is simple: deliver insight that is thoughtful, credible, and actionable, so teams can move from questions to confident action.
How I Can Help
I provide full-service qualitative research or expert moderation support, depending on your needs. My work spans both in-person and online engagements and is grounded in thoughtful design, skilled facilitation, and clear synthesis.
Methods include:
Focus groups and mini-groups
In-depth interviews
Ethnographic and in-home or in-situation research
Observational research
Online bulletin boards and journaling activities
Whether supporting a full research initiative or stepping in as a moderator, I help teams uncover the human stories behind behavior and decision-making.
Qualitative Research
I partner with product, design, and research teams to explore and evaluate digital experiences through both generative and evaluative UX research, conducted in person or remotely.
Approaches include:
Moderated and unmoderated usability testing
Contextual inquiry
Generative discovery research
Tree testing and card sorting
A/B testing and iterative evaluation
My focus is on producing clear, decision-ready insight that improves usability, clarity, and overall experience for users.
UX Research
I design and facilitate collaborative sessions that help teams align around insight and move forward with purpose. Drawing on my Design Thinking training and years of facilitation experience, I create structured, engaging workshops tailored to your objectives.
Workshop formats include:
Discovery, exploration, and co-creation sessions
Innovation and ideation workshops
Cross-functional alignment sessions
Annual and quarterly goal-setting and business planning workshops
These sessions are designed to clarify opportunities, prioritize actions, and translate insight into practical next steps.
Strategy & Workshops
